Returns & Right of Withdrawal

1. Statutory Right of Withdrawal

If you are a consumer, you have the statutory right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, receive the goods. To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement, for example by email or letter.

Please send your withdrawal notice to:

vhcle GmbH
Treffurter Str. 15
13053 Berlin
Germany

Email: mail@vhcle.de

You may use the model withdrawal form provided below, but you are not required to do so.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2. Effects of Withdrawal

If you withdraw from this contract, we will reimburse you for all payments we have received from you, including the cost of standard delivery. We do not have to reimburse additional delivery costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us. We will make the reimbursement without undue delay and no later than 14 days from the day on which we are informed about your decision to withdraw from the contract.

We will use the same means of payment for the reimbursement as you used for the original transaction, unless we have expressly agreed otherwise with you.

You will not be charged any fees for the reimbursement.

For purchases of goods, we may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must send the goods back to us without undue delay and, in any event, no later than 14 days from the day on which you informed us of your withdrawal. The deadline is met if you send the goods before the 14-day period has expired. You are responsible for the direct cost of returning the goods. You are only liable for any diminished value of the goods if that diminished value results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

3. Condition of Returned Clothing

You may handle and try on the clothing to the extent necessary to determine its nature, characteristics and functioning, in a manner comparable to what would be permitted in a physical store. Please return items in a condition that allows us to inspect them properly.

If an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, you may be liable for any resulting diminished value in accordance with applicable law.

4. Exceptions to the Right of Withdrawal

The statutory right of withdrawal does not apply to certain goods in circumstances specified by law.

In particular, this may include goods that are not prefabricated and are made according to the consumer's individual choice or specification, or goods that are clearly personalised.

For standard, regularly offered clothing items, the statutory right of withdrawal generally applies.

5. Voluntary Returns

Any additional return period or return option offered by us beyond the statutory 14-day withdrawal period is a voluntary service and does not limit or replace your statutory rights.

Where we offer such a voluntary return policy, its additional terms will be stated separately.

Contact

If you have any questions regarding returns or your statutory right of withdrawal, please contact us: